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We are determined to see that every customer is happy with any of ourp roducts and services. We insure that all of the programs that we offer perform well for each one of you. So if you have a problem and you cannot find the answer to your problem in the Help System, call us and we will do our best to straighten out the problem as soon as possible. If the problem is a minor one, you may prefer to write us about it.

REGULAR OFFICE HOURS: Our regular office hours are 9 AM to 5 PM Eastern Time Monday through Friday.

  • HOLIDAYS: We are closed on the following holidays:
  • Monday, January 2, 2012: New Year's Day
    Monday, January 16, 2012: Birthday of Martin Luther King, Jr.
    Monday, February 20, 2012: Washington's Birthday
    Monday, May 28, 2012: Memorial Day
    Wednesday, July 4, 2012: Independence Day
    Monday, September 3, 2012: Labor Day
    Monday, November 12, 2012: Veterans Day
    Thursday, November 22, 2012: Thanksgiving Day
    Tuesday, December 25, 2012: Christmas Day

  • Our Office Address:
    6212 NW 43rd Street, Suite B
    Gainesville, FL 32653
    USA
  • Technical support number: 1-352-373-1504.
  • Special Service: If you cannot call us during our office hours, let us know. Because many customers live in different time zones it may be difficult to call us during business hours. We can set an appointment for you to call us after office hours on weekdays only.

    Another good alternative to calling or writing is to fax your question to us. Our fax number is 352-374-8826. The best and the cheapest way to contact us is by E-mail. Our E-mail address is
    kepler@astrosoftware.com

HOW TO CONTACT US: There are several ways to contact us; by phone, e-mail, or send us a letter via the regular post.

Before contacting us, make sure that you have the following information handy when you contact us either by phone or by e-mail to expedite our reponse to the nature of your call:

  • Make sure that you are next to your computer
  • Be ready to give us your Full Name
  • Your Address
  • Your Registration Number

Another good alternative to calling or writing is to fax your question to us. The best and the cheapest way to contact us is by e-mail.


 
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